Cancellation & Refund Policy - TradeCalc Master

1. Overview

This Cancellation & Refund Policy applies to all paid subscription plans purchased on TradeCalc Master ("we", "us", "our"). By subscribing to a paid plan, you agree to the terms outlined below. This policy is designed to be fair and transparent for both our users and our business.

2. Subscription Cancellation

You may cancel your subscription at any time from your account settings, or by writing to us at contact@tradecalcmaster.com.
Cancelling your subscription stops future renewal charges — it does not automatically entitle you to a refund for the current billing period (see refund eligibility below).
After cancellation, you will continue to have access to paid features until the end of your current paid billing cycle.
No pro-rata refunds: we do not provide partial refunds or credits for partially used subscription periods, whatever the billing cycle (monthly/yearly).
Auto-Renewal: subscriptions renew automatically unless cancelled at least 24 hours before the renewal date.

3. Refund Eligibility

Situation	Refund Eligibility
Duplicate/accidental payment (charged twice for the same plan)	✅ Full refund
Payment deducted but subscription not activated (technical failure on our end)	✅ Full refund or plan activation, whichever you prefer
Request made within 24 hours of first-time purchase and paid features not used	✅ Full refund
Request made after 24 hours, or paid features already used	❌ Not eligible
Change of mind / no longer wish to use the service (after the 24-hour window)	❌ Not eligible, but auto-renewal can be cancelled anytime
Dissatisfaction with calculation results due to incorrect user-entered inputs	❌ Not eligible
Dissatisfaction with trading performance or personal market outcomes	❌ Not eligible

4. Non-Refundable Digital Deliverables

Certain digital products, once delivered or access is granted, are strictly non-refundable due to their instant, irreversible, and easily-copyable nature. This includes (where applicable, now or in the future):

Invite-only TradingView / Pine Script indicators and strategies, once access has been granted to your TradingView username
Any downloadable script, code, template, or software license, once delivered
API keys or invite-only access credentials, once issued

These items are excluded from the 24-hour refund window described above, since access/delivery cannot be meaningfully "returned."

5. How to Request a Refund

Email us at contact@tradecalcmaster.com with your registered email ID, payment date, and transaction/payment ID.
Alternatively, use the Contact form on our website and select "Payment Failure" or "Billing / Account" as the reason.
We will acknowledge your request within 24 hours and resolve it within 5–7 working days.

6. Refund Processing Time

Approved refunds are processed back to the original payment method used (UPI, card, netbanking, etc.) via our payment gateway partner.
Once approved, refunds typically reflect in your account within 5–7 working days, depending on your bank/UPI provider's processing time — this part is outside our direct control.
You will receive an email confirmation once the refund has been initiated from our end.

⚠️ Please Note

TradeCalc Master is a calculation and journaling tool, not a financial product. Refunds are evaluated based on service/billing issues only, and not based on trading outcomes, profits, or losses you may experience while using the tool.

7. Contact Us

For any cancellation or refund-related queries, reach out to us:

contact@tradecalcmaster.com

🔄 Cancellation & Refund Policy